Service Desk Analyst

2 months ago

Northallerton, United Kingdom CV-Library Full time

Service Desk Analyst
6 Month Contract
Location: Northallerton, North Yorkshire
Rate: £18.64 per hour (Inside IR35)

We are looking to recruit a Service Desk Analyst on an initial 6 month contract for a leading public sector organisation. This is an on site role working 5 days a week at my client's office in Northallerton, North Yorkshire.

You will join a team dedicated to providing crucial support to public sector organisations in North Yorkshire. In this role, you will collaborate with a team of Service Desk Analysts to ensure an efficient and effective service, helping to maintain and enhance front-line services that protect the public and assist front-line workers in performing their critical duties.

Key Responsibilities:

Provide technical support for a wide range of ICT applications, infrastructure, and equipment.
Collaborate with the Service Desk team to manage incidents and fulfil requests, ensuring prompt issue resolution.
Act as a specialist in resolving complex technical issues, offering expertise to ensure smooth operations across the organisation.
Contribute to the wider ICT department by identifying opportunities for improvements and efficiencies.
Take ownership of problems, driving them through to resolution to minimise disruption to front-line services.Key Skills & Experience:

Experience in providing application support and resolving technical issues related to ICT systems.
Strong communication skills, with the ability to work effectively within a team and liaise with various stakeholders.
Experience in incident management and request fulfilment, with a focus on customer service.
A proactive attitude towards problem-solving, with the ability to take ownership of issues and see them through to completion.
ITIL Foundation certification is desirable but not essential

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