Internal Sales Coordinator
6 days ago
Job Summary:
We are seeking a diligent and detail-oriented Sales Support Specialist to assist our client based in a dynamic and fast-paced sales environment. This role is ideal for someone who is committed to delivering exceptional customer service and has a knack for continuous improvement.
Key Responsibilities:
- Support the Commercial Manager in obtaining and prompting enquiries from existing customers.
- Respond to all customer enquiries professionally and within agreed timescales.
- Administer customer orders efficiently, ensuring accuracy and timely placement within the correct mill program to meet delivery requirements.
- Manage stock levels within agreed limits, regularly reviewing customer credit limits and order books.
- Continually improve the standard of service provided to every customer, taking ownership of customer complaints to ensure satisfactory outcomes.
- Develop personal skills and knowledge to enhance the effectiveness of your role, seeking feedback and completing objectives for improvement.
Requirements:
- Experience in a similar role, 2 years +
- Strong customer service skills, with the ability to build relationships and adapt to different personalities.
- Competent computer skills, particularly in Word & Excel, with the ability to create spreadsheets and construct formulas.
- Excellent communication skills, both written and verbal, with a positive and clear approach.
Benefits:
- 23 days holiday plus the option to buy up to 3 additional days.
- Flexi-time options.
- Auto-enrolled pension with a 4% contribution.
- Employee assistance programme available 24/7.
- Access to a health hero service, akin to a GP line.
- Wider wallet access for online discounts, including food, restaurants, and cinema.
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