Internal Sales Coordinator

6 days ago


Wednesbury, Sandwell, United Kingdom Reed Full time

Job Summary:

We are seeking a diligent and detail-oriented Sales Support Specialist to assist our client based in a dynamic and fast-paced sales environment. This role is ideal for someone who is committed to delivering exceptional customer service and has a knack for continuous improvement.

Key Responsibilities:

  • Support the Commercial Manager in obtaining and prompting enquiries from existing customers.
  • Respond to all customer enquiries professionally and within agreed timescales.
  • Administer customer orders efficiently, ensuring accuracy and timely placement within the correct mill program to meet delivery requirements.
  • Manage stock levels within agreed limits, regularly reviewing customer credit limits and order books.
  • Continually improve the standard of service provided to every customer, taking ownership of customer complaints to ensure satisfactory outcomes.
  • Develop personal skills and knowledge to enhance the effectiveness of your role, seeking feedback and completing objectives for improvement.

Requirements:

  • Experience in a similar role, 2 years +
  • Strong customer service skills, with the ability to build relationships and adapt to different personalities.
  • Competent computer skills, particularly in Word & Excel, with the ability to create spreadsheets and construct formulas.
  • Excellent communication skills, both written and verbal, with a positive and clear approach.

Benefits:

  • 23 days holiday plus the option to buy up to 3 additional days.
  • Flexi-time options.
  • Auto-enrolled pension with a 4% contribution.
  • Employee assistance programme available 24/7.
  • Access to a health hero service, akin to a GP line.
  • Wider wallet access for online discounts, including food, restaurants, and cinema.


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