Wine Sales Associate

2 days ago

King's Lynn, Norfolk, United Kingdom Majestic Full time
About Majestic Wine

Majestic Wine is the UK's largest specialist wine retailer, operating a network of stores nationwide. We're passionate about providing an exceptional shopping experience for our customers, and we're looking for a dynamic and ambitious individual to join our team as a Sales Assistant.

The Role

As a Sales Assistant, you'll play a key role in driving sales performance and delivering exceptional customer service. You'll be responsible for supporting your store team, maximising sales opportunities, and providing a VIP concierge service to our customers. You'll also be expected to take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.

Key Responsibilities
  • Drive store performance by maximising sales opportunities and supporting your team to meet and exceed targets.
  • Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
  • Offer a VIP concierge service to our customers, actively contacting them with updates on products and tastings.
  • Sell the story, not the discount, by demonstrating and sharing your passion for product with customers through an in-depth knowledge of our range.
  • Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride in the physical appearance and maintenance of your store, both internally and externally.
  • Involvement in all operational tasks required for the day-to-day running of a Majestic Wine store, from delivering wine to our customers to merchandising stock deliveries and calling valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements that will optimise the operational running of the store, feeding ideas back to your wider team to implement solutions together.
  • Ensure you remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
  • Be an example of Majestic's Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
  • As a key holder, you'll understand the opening and closing compliance and be confident to operate the store without your management team.
What We Offer
  • Competitive salary
  • Up to 20% staff discount
  • Career development opportunities, including excellent in-house training schemes
  • Uniform provided
  • Access to Retail Trust, including Retail Rewards, discounted e-vouchers, and gift cards
  • Company sick pay scheme

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