Wine Sales Associate

5 days ago

King's Lynn, Norfolk, United Kingdom Majestic Full time
About Majestic Wine

Majestic Wine is the UK's largest specialist wine retailer, operating a network of stores nationwide. We're passionate about providing an exceptional shopping experience for our customers, and we're looking for a dynamic and ambitious individual to join our team as a Sales Assistant.

The Role

As a Sales Assistant, you'll play a key role in driving sales performance and delivering exceptional customer service. You'll be responsible for supporting your store team, maximising sales opportunities, and providing a VIP concierge service to our customers. You'll also be expected to demonstrate a passion for wine and a willingness to learn and develop your knowledge.

Key Responsibilities
  • Drive store performance by maximising sales opportunities and supporting your team to meet and exceed targets.
  • Deliver exceptional customer service and experience to drive business growth through customer loyalty and repeat purchases.
  • Offer a VIP concierge service to our customers, actively contacting them with updates on products and tastings.
  • Sell the story, not the discount, by demonstrating and sharing your passion for product with customers through an in-depth knowledge of our range.
  • Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride in the physical appearance and maintenance of your store, both internally and externally.
  • Involvement in all operational tasks required for the day-to-day running of a Majestic Wine store, including delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements that will optimise the operational running of the store, feeding ideas back to your wider team to implement solutions together.
  • Ensure you remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
  • Be an example of Majestic's Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
  • As a key holder, you'll understand the opening and closing compliance and be confident to operate the store without your management team.
What We Offer
  • Competitive salary
  • Up to 20% staff discount
  • Career development opportunities, including excellent in-house training schemes
  • Uniform provided
  • Access to Retail Trust, including Retail Rewards, discounted e-vouchers, and gift cards
  • Company sick pay scheme

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