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Retail Sales Associate

2 months ago

King's Lynn, Norfolk, United Kingdom Majestic Full time
About Majestic Wine

Majestic Wine is a leading specialist wine retailer in the UK, operating a network of stores nationwide. With a rich history dating back to its founding, the company has undergone a significant transformation and turnaround programme, resulting in record market share growth and a new product range.

The Role

We are seeking a dynamic and ambitious Sales Assistant to join our team at Majestic Wine. As a Sales Assistant, you will play a key role in driving sales performance and delivering exceptional customer service to our customers.

Key Responsibilities
  • Drive store performance by maximising sales opportunities and supporting the team to meet and exceed targets.
  • Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
  • Offer a VIP concierge service to customers, actively contacting them with updates on products and tastings.
  • Sell the story behind our products, demonstrating and sharing your passion for wine with customers.
  • Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride in the physical appearance and maintenance of your store.
  • Participate in all operational tasks required for the day-to-day running of the store, including delivering wine to customers and merchandising stock deliveries.
  • Identify opportunities to improve the operational running of the store and implement solutions with your team.
  • Ensure compliance with internal policies, processes, and complete mandatory training.
  • Be an example of Majestic's Ways of Working and a source of support for more junior team members.
Requirements
  • Excellent time-management, delegation, and problem-solving skills.
  • Ability to deliver exceptional customer experience and service to every single customer.
  • Self-motivated and able to thrive when working alone and as part of a team.
  • A can-do attitude with a passion for seeing problems through to solutions.
  • Adaptable and resilient to meet the ever-changing demands of our business.
  • Excellent communication and time management skills.
  • Wine knowledge is beneficial, but passion to learn more is essential to pass level 2 WSET wine qualifications.
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What We Offer
  • Competitive salary.
  • Up to 20% staff discount.
  • Career development opportunities, including in-house training schemes.
  • Uniform provided.
  • Access to Retail Trust, including Retail Rewards and discounted shopping cards.
  • Company sick pay scheme.