Site Reliability Engineer

2 weeks ago

Reigate, Surrey, United Kingdom Willis Towers Watson Full time
Job Title: Site Reliability Engineer

We are seeking a highly skilled Site Reliability Engineer to join our team at Willis Towers Watson. As a Site Reliability Engineer, you will play a critical role in ensuring the reliability, availability, and performance of our client-facing services.

Key Responsibilities:
  • Collaborate with cross-functional teams to ensure the reliability, availability, and performance of our client-facing services
  • Maintain and configure observability platforms such as Datadog
  • Proactive monitoring of production and other environments to ensure stability, availability, security and integrity
  • Design and implement automation and processes to improve the efficiency and effectiveness of the teams and other support functions
  • Engage with business stakeholders to gather requirements, address concerns, and provide updates on projects and system status
  • Contribute to the design, build and operational management of the services
  • Lead incident response, troubleshooting, and root cause analysis to mitigate and prevent future issues
  • Work closely with engineering, support and operations teams to upskill and promote knowledge transfer, producing training materials and articles
  • Participate in on-call rotation to provide support and ensure system uptime
Requirements:
  • Solid experience in Site Reliability Engineering or a similar role such as DevOps
  • Experience of running 24x7 services in a public cloud, ideally Azure
  • Deep understanding of cloud infrastructure and services, including best practices for monitoring, scaling, and security
  • Experience with observability platforms such as Datadog or similar tools
  • Strong interpersonal skills, with the ability to work effectively with many stakeholders
  • Solid verbal and written communication skills, and the ability to present technical information clearly and concisely
  • Previous experience working with external clients is needed
  • Experience with conducting Post-mortems or Post Incident Reviews
  • Confidence in making decisions and taking ownership of projects
  • Experience with Azure DevOps pipelines (or similar) and Scripting languages, such as Python or PowerShell
  • Customer centric, passionate about delivering great services
  • You're collaborative, enjoy problem solving and mentoring others
Desirable Skills:
  • Azure certifications, such as Azure Administrator, Azure Developer, or Azure DevOps Engineer
  • Familiarity with Infrastructure as Code (IaC) tools like Pulumi, Terraform, ARM Templates, or AzureBicep
  • Knowledge of containerization and orchestration technologies, such as Docker and Kubernetes
  • Familiarity with programming languages such as C# would be welcome
  • Previous experience working with Configuration as Code technologies such as Puppet or Ansible
  • Familiar with high volume Web APIs
  • Familiar with PagerDuty

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