Site Reliability Engineer

4 weeks ago


Reigate, Surrey, United Kingdom WTW Full time
Job Summary

We are seeking a highly skilled Site Reliability Engineer to join our team at WTW. As a key member of our SRE team, you will be responsible for ensuring the reliability, availability, and performance of our client-facing services.

Key Responsibilities
  • Collaborate with cross-functional teams to ensure the reliability and performance of our services
  • Maintain and configure observability platforms such as Datadog
  • Proactive monitoring of production and other environments to ensure stability and availability
  • Design and implement automation and processes to improve efficiency and effectiveness
  • Engage with business stakeholders to gather requirements and provide updates on projects and system status
  • Contribute to the design, build, and operational management of services
  • Lead incident response, troubleshooting, and root cause analysis to mitigate and prevent future issues
  • Work closely with engineering, support, and operations teams to upskill and promote knowledge transfer
Requirements
  • Solid experience in Site Reliability Engineering or a similar role such as DevOps
  • Experience of running 24x7 services in a public cloud, ideally Azure
  • Deep understanding of cloud infrastructure and services, including best practices for monitoring, scaling, and security
  • Experience with observability platforms such as Datadog or similar tools
  • Strong interpersonal skills, with the ability to work effectively with many stakeholders
  • Solid verbal and written communication skills, and the ability to present technical information clearly and concisely
  • Previous experience working with external clients is needed
  • Experience with conducting Post-mortems or Post Incident Reviews
  • Confidence in making decisions and taking ownership of projects
  • Experience with Azure DevOps pipelines (or similar) and scripting languages, such as Python or PowerShell
Desirable Skills
  • Azure certifications, such as Azure Administrator, Azure Developer, or Azure DevOps Engineer
  • Familiarity with Infrastructure as Code (IaC) tools like Pulumi, Terraform, ARM Templates, or AzureBicep
  • Knowledge of containerization and orchestration technologies, such as Docker and Kubernetes
  • Familiarity with programming languages such as C# would be welcome
  • Previous experience working with Configuration as Code technologies such as Puppet or Ansible
  • Familiar with high volume Web APIs
  • Familiar with PagerDuty


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