Product Specialist

1 month ago

Scotland, United Kingdom YourPrime Full time
Job Title: Product Specialist

At YourPrime, we are seeking a highly skilled Product Specialist to join our team. As a Product Specialist, you will play a critical role in providing expert software training and support to our law firm clients.

Key Responsibilities:
  • Project Management: Oversee client migration projects to our new software platform, ensuring seamless transitions and high levels of client satisfaction.
  • Training Delivery: Deliver customized training to law firm staff at all levels, using a range of formats including one-on-one and group sessions.
  • Client Relationship Management: Develop and nurture client relationships, offering advice on best practices to optimize the use of our software solutions.
  • Needs Analysis & Implementation: Conduct training needs assessments and implement client-specific training requirements to ensure effective learning outcomes.
  • Telephone Training & Post-Migration Support: Provide ongoing telephone-based training and product support after migrations are complete.
  • Onboarding & Project Management: Oversee the onboarding process for new clients, managing all aspects of the related project work.
  • Content Management: Keep client-facing documentation and learning platforms updated with the latest course materials and software information.
  • E-Learning Support: Contribute to the creation of online training videos for our digital learning platforms.
  • Software Testing: Participate in pre-release testing of new software features to ensure they meet client requirements.
  • Sales Support: Assist the sales team with technical expertise during pre-sales presentations to prospective clients.
  • Business Opportunity Identification: Gather feedback from clients and identify potential opportunities for new business or software enhancements.
Requirements:
  • Experience: Experience working in a law firm is essential, preferably in a role such as Legal Cashier, Practice Manager, or In-house Software Trainer.
  • Skills & Competencies: Solid experience with legal cashroom management and bookkeeping, confidence in delivering training to professionals at various levels within a law firm, excellent communication skills, ability to manage multiple projects efficiently, and strong IT skills.

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