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Front of House Team Leader

2 months ago

Oxford, Oxfordshire, United Kingdom Wells & Co Managed Full time

Job Summary:

We are seeking a highly motivated and experienced Front of House Team Leader to join our team at Wells & Co Managed. As a key member of our management team, you will be responsible for leading our front of house operations and ensuring that our customers receive an exceptional dining experience.

Key Responsibilities:

  • Customer Experience: Take ownership of the customer journey, ensuring that every interaction is positive and memorable.
  • Team Leadership: Lead and motivate our front of house team to deliver exceptional service and high standards.
  • Operations: Oversee the smooth operation of our front of house, including taking accurate orders, managing payments, and maintaining high standards of cleanliness and organization.
  • Menu Knowledge: Develop a deep understanding of our menu and drinks offerings, and confidently recommend them to customers.
  • Problem Solving: Anticipate and resolve any issues that may arise during service, ensuring that our customers receive a seamless experience.

Requirements:

  • Leadership Experience: Proven experience in a leadership role, preferably in a hospitality or customer-facing environment.
  • Customer Service: Excellent customer service skills, with the ability to deliver a high level of service in a fast-paced environment.
  • Communication: Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Problem Solving: Ability to think on your feet and resolve problems in a calm and professional manner.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Career Development: Opportunities for career development and growth within our company.
  • Supportive Team: A supportive and collaborative team environment.