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Client Relationship Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom Worldline Full time

Client Relationship Manager

Join a leading player in the payments technology sector.

About Us

At Worldline, we are at the forefront of the payments technology landscape, influencing how transactions are conducted globally. Our innovative solutions empower businesses of all sizes, from local enterprises to major corporations, ensuring they thrive in a competitive market. We are dedicated to fostering the growth of our employees as we advance our customers' success.

Your Role

As a Client Relationship Manager, you will play a pivotal role in enhancing customer satisfaction and loyalty. Your expertise will be crucial in managing a diverse portfolio of clients, ensuring they receive exceptional service and support.

Key Responsibilities

  • Oversee the complete service experience for a designated group of clients.
  • Monitor service level agreements (SLAs) and implement service improvement plans as necessary.
  • Coordinate and facilitate service enhancement initiatives, ensuring alignment with client expectations.
  • Conduct thorough analyses of major incidents and communicate findings to clients and internal stakeholders promptly.
  • Track and report on client-related issues, providing insightful updates to stakeholders and driving continuous improvement efforts.
  • Lead regular service review meetings, documenting actions and reporting performance metrics to clients.
  • Manage in-life change requests, assessing impacts and coordinating implementation across the organization.

Who We Seek

We are looking for innovative thinkers who can drive meaningful change. Ideal candidates will possess:

  • Strong analytical skills to distill complex data into clear, actionable insights.
  • Proven experience in relationship management and effective communication with stakeholders at all levels.
  • Ability to cultivate strong relationships with senior management.
  • Proficiency in Microsoft Excel and other office applications, with a knack for organizing and analyzing data.
  • Exceptional organizational skills to manage comprehensive service processes.
  • Flexibility to adapt to changing client needs and priorities.
  • Capability to navigate between detailed analysis and broader strategic considerations.
  • Experience in managing customer escalations with a focus on maintaining positive relationships.

Benefits

At Worldline, you will have the opportunity to be part of a mission-driven organization recognized for its commitment to sustainability. Our benefits include:

  • Generous vacation policy with additional holidays.
  • Comprehensive private medical coverage and access to virtual healthcare services.
  • Discounts and cashback opportunities on various purchases.
  • Flexible benefits options through salary sacrifice.
  • Life assurance and pension matching contributions.

Join Us

Embark on a rewarding career journey with Worldline, where you will collaborate with talented professionals and tackle unique challenges that make a difference in the world of payments technology.

Equal Opportunity Employer

We are proud to be an Equal Opportunity employer, committed to creating an inclusive environment for all employees.