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Partnership Operations Coordinator

2 months ago

London, Greater London, United Kingdom Lightspeed Full time

Welcome to Lightspeed

Are you exploring new career possibilities? You may have just found the right opportunity.

We are seeking a Partnership Operations Coordinator to enhance our expanding Partnerships division in EMEA. Your role will be crucial in driving our growth, focusing on key performance indicators, and delivering analytical insights to support both strategic and operational decisions. You will be responsible for designing and managing dashboards, reports, processes, workflows, and automations to foster efficiency and continuous improvement within the Partnerships unit.

Key Responsibilities:

  • Support the rollout of new processes, workflows, and operational playbooks;
  • Create and oversee reports and dashboards;
  • Utilize metrics and data analysis to provide valuable insights and identify areas for enhancement;
  • Collaborate with cross-functional teams to optimize tools and address critical inquiries;
  • Serve as the primary point of contact for all partner operations questions; proactively identify and resolve technical issues, working alongside the technical team as necessary.
  • Manage systems administration, including the upkeep of existing tools.
  • Document processes, workflows, and policy changes in a clear and accessible manner.

What You Bring to the Team:

Our partnership team is unique, functioning as the commercial arm with a strong emphasis on product features and innovations. You will collaborate closely across various departments to manage operational requests from inception to completion.

  • You are an independent, entrepreneurial thinker who seeks solutions while considering the needs of our team, customers, partners, and the market;
  • Ability to prioritize tasks effectively and manage time and energy, even in high-pressure environments;
  • Proficient in navigating Google Apps, Microsoft Office Suite, Salesforce, and other CRM systems;
  • Strong foundation in root cause analysis that leads to process enhancements;
  • Background in operational analytics to help define efficient processes and workflows;
  • Capable of working well both independently and collaboratively;
  • Excellent communication skills to engage with various departments;
  • Resourceful with a proactive attitude, willing to think creatively to achieve objectives;
  • Possess both tactical and strategic thinking abilities;
  • A true motivator with a positive attitude that aligns with our vibrant sales and tech team.

Additional Qualifications (Preferred but Not Required):

  • Experience in SaaS sales;
  • Familiarity with the partnership ecosystem;
  • Skills in executive presentations.

What We Offer:

Experience the Lightspeed culture...

  • Contribute to empowering SMBs and revitalizing communities;
  • Flexibility to perform your role in a truly adaptable environment;
  • Genuine career growth opportunities in a company that is continually expanding;
  • Work within a team that is large enough for growth yet small enough to make a significant impact.

... and enjoy a variety of benefits designed to keep you happy, healthy, and fulfilled:

  • Participation in the Lightspeed share scheme (we are all owners);
  • Flexible Paid Time Off Policy;
  • Annual allocation of £400 for health and wellness;
  • Private medical coverage;
  • Numerous additional perks.