Operations Coordinator

3 weeks ago

London, Greater London, United Kingdom Open Government Partnership Full time
About Open Government Partnership

The Open Government Partnership (OGP) is a global effort that brings together governments and civil society organizations to make societies more transparent, accountable, inclusive, and participatory.

Job Description

We are seeking an experienced Operations Coordinator to join our team at Open Government Partnership. The successful candidate will be responsible for providing administrative support to our day-to-day operations, ensuring the smooth functioning of our office and contributing to projects that align with our operating standards and procedures.

Key Responsibilities
  • Provide exceptional customer service to internal and external stakeholders, resolving requests efficiently and escalating business operations concerns to department leadership.
  • Manage the procurement of office supplies and ergonomics, ensuring a comfortable and productive work environment.
  • Support the scheduling and planning of all-staff meetings, ensuring effective communication and collaboration among team members.
  • Monitor general OGP email accounts, directing messages from external stakeholders to respective internal stakeholders.
  • Maintain trackers for OGP organizational insurance policies, overseeing the renewal process and communicating with carriers and signatories.
  • Support cross-organizational morale events for staff, fostering a positive and inclusive work environment.
  • Act as the first point of contact for all staff, including fiscally sponsored project staff, regarding basic IT questions and issues, and direct staff to outsourced cyber/IT support.
  • Onboard staff on systems and new devices, including fiscally sponsored project staff.
  • Lead cybersecurity initiatives, championing anti-phishing training and maintaining equipment inventory.
  • Travel Support (15%): Act as the first point of contact for global staff regarding travel support, event travel bookings, and troubleshooting travel-related issues.
  • Project Management (10%): Lead on or support short-term projects within the scope of the Operations team, including supporting the implementation of new systems, open enrollment, data management, and staff surveys.
Requirements
  • Undergraduate degree in Business, Communication, Psychology, or Sociology or comparable years of professional experience in a field relevant to an Operations role.
  • Experience or willingness to support remote work and offices, across different jurisdictions.
  • Involvement in coordinating logistics for global travel in large events.
  • Exposure to office management and day-to-day needs for business operations.
  • Must be tech-savvy with an eagerness to train others on tools, systems, and equipment (MacOS, Google Workspace, MS 365, Slack, Zoom, Rippling, Salesforce).
  • Strong project management skills coordinating across multiple time zones.
  • Ability to ask for help when more context and/or professional development is required.
  • Proficiency in English is required; familiarity in Spanish, French or German is a plus.
  • Travel:

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