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Recovery Specialist
2 months ago
Our client, a leading provider of bespoke solutions in the motor finance market, is seeking a skilled Recovery Specialist to join their team. As a key member of the team, you will play a crucial role in supporting defaulted customers with their debt recovery, advising and negotiating sustainable repayment plans, and working closely with customers to achieve the best possible outcomes.
Key Responsibilities- Support defaulted customers with debt recovery through email and telephone communication
- Advise and negotiate sustainable repayment plans with customers
- Conduct income and expenditure assessments to create sustainable repayment solutions
- Work closely with other areas of the business on vehicle recovery from defaulted customers
- Accurately record communications with customers in line with company procedures
- Litigation or Insolvency experience is beneficial
- Strong administrative and customer service skills
- Clear written and verbal communication
- Negotiation skills and a results-driven attitude
- 33 days annual leave with the opportunity to purchase more
- Employer pension contribution of up to 10%
- Private medical cover (excluding dental and optical)
- Income protection scheme
- Cycle to work scheme
- Death in service
- £100 contribution to optical care every 2 years
- Training, learning & development opportunities
- Annual bonus dependent on business and individual performance
- Social culture with great all expenses paid events throughout the year
- Charity hub days with catering and events in the office