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Recovery Specialist

2 months ago


Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

Our client, a leading provider of bespoke solutions in the motor finance market, is seeking a skilled Recovery Specialist to join their team. As a key member of the team, you will play a crucial role in supporting defaulted customers with their debt recovery, advising and negotiating sustainable repayment plans, and working closely with customers to achieve the best possible outcomes.

Key Responsibilities
  • Support defaulted customers with debt recovery through email and telephone communication
  • Advise and negotiate sustainable repayment plans with customers
  • Conduct income and expenditure assessments to create sustainable repayment solutions
  • Work closely with other areas of the business on vehicle recovery from defaulted customers
  • Accurately record communications with customers in line with company procedures
Requirements
  • Litigation or Insolvency experience is beneficial
  • Strong administrative and customer service skills
  • Clear written and verbal communication
  • Negotiation skills and a results-driven attitude
What We Offer
  • 33 days annual leave with the opportunity to purchase more
  • Employer pension contribution of up to 10%
  • Private medical cover (excluding dental and optical)
  • Income protection scheme
  • Cycle to work scheme
  • Death in service
  • £100 contribution to optical care every 2 years
  • Training, learning & development opportunities
  • Annual bonus dependent on business and individual performance
  • Social culture with great all expenses paid events throughout the year
  • Charity hub days with catering and events in the office