Recoveries Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

We are seeking a dedicated Recoveries Agent to join Anderson Knight on a permanent basis. In this crucial role, you will play a key part in supporting customers who are in arrears by implementing effective collection strategies, with a strong focus on achieving positive and sustainable outcomes.

Key Responsibilities:
  • Carry out a range of collection activities in strict accordance with company policies and procedures, ensuring compliance and consistency across all actions.
  • Manage and resolve arrears cases by updating and amending agreements, focusing on positive customer outcomes and maintaining good customer relationships.
  • Handle both inbound and outbound collection calls, carefully documenting every customer interaction to ensure accurate and detailed records.
  • Communicate effectively with customers through various channels, including letters, emails, and text messages, ensuring all correspondence is logged and filed appropriately.
  • Consistently maintain high performance levels as expected by the company, adhering to all internal procedures and regulatory requirements.
Essential Experience:
  • Proven experience in a collections environment with a demonstrated ability to manage and control customer calls effectively.
  • A sound understanding of the financial services industry and the relevant regulations.
  • Ideally, previous experience in a claims or collections role, with a track record of successful outcomes.


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