Debt Recovery Specialist

1 month ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time
Debt Recovery Handler Role

We are seeking a dedicated Debt Recovery Handler to join Anderson Knight on a permanent basis. In this crucial role, you will play a key part in supporting customers who are in arrears by implementing effective collection strategies, with a strong focus on achieving positive and sustainable outcomes.

Key Responsibilities:
  1. Carry out a range of collection activities in strict accordance with company policies and procedures, ensuring compliance and consistency across all actions.
  2. Manage and resolve arrears cases by updating and amending agreements, focusing on positive customer outcomes and maintaining good customer relationships.
  3. Handle both inbound and outbound collection calls, carefully documenting every customer interaction to ensure accurate and detailed records.
  4. Consistently maintain high performance levels as expected by the company, adhering to all internal procedures and regulatory requirements.
Essential Experience:
  1. Proven experience in a collections environment with a demonstrated ability to manage and control customer calls effectively.
  2. A sound understanding of the financial services industry and the relevant regulations.
  3. Ideally, previous experience in a claims or collections role, with a track record of successfully managing arrears cases.
Operating Hours:

Monday to Friday: 08:00 - 20:00
Weekends: 09:00 - 18:00
Shifts are allocated on a rotational basis to ensure full service coverage during operating hours. Flexibility is essential, and hybrid working options will be available upon successful completion of training.



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