Azure IT Consultant

3 weeks ago

London, Greater London, United Kingdom Morgan Advanced Materials Full time

Overview:
Morgan Advanced Materials is a company steeped in tradition and innovation. Established in the UK in 1856, we have evolved into a global entity with operations in 70 locations across 18 countries.

Our strategy to serve clients where they need us has resulted in a diverse product portfolio, leveraging our unmatched expertise in ceramic and carbon materials to address complex challenges across various sectors.

We are driven by a clear purpose.

Our mission is to utilize advanced materials to foster sustainability and enhance quality of life.

We fulfill this mission through the products we create and the methodologies we employ.


We empower our clients to push the boundaries of their processes and products, meeting the stringent demands they encounter, from elevated process temperatures to enhanced product performance and increasing miniaturization.


Key Figures:
Revenue £1,112m (2022), 8,500 employees, manufacturing in over 30 countries, and a diverse global customer base. A UK PLC headquartered in Windsor, Berkshire UK. Listed on the London Stock Exchange; Member of the FTSE 250 Index.

IT AZURE SPECIALIST

UK REMOTE

STAFF ROLE

OVERVIEW & SCOPE OF ROLE:


Morgan IT is committed to enhancing Digital Capabilities by establishing a sustainable IT infrastructure as a fundamental element of our success in the future.

This entails providing up-to-date, purpose-driven IT services with a minimal environmental impact, maximizing our team's potential to generate business value.

To achieve this, the OneIT team is actively pursuing a strategic roadmap aimed at significantly improving IT performance and the business value derived from IT.

The global IT Operations team is tasked with ensuring that all IT services meet the expectations of our internal and external clients.

Our goal is to optimize the value that Morgan derives from IT services while minimizing disruptions and maintaining cost-effectiveness.

The IT Specialist is accountable for deliverables and the realization of solutions, executing projects under the guidance of the project manager and designed by the Solution Architects.

They assist the project manager in delivering the project within the defined scope, time, and budget.

Responsibilities:

ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide comprehensive technical support to end-users with excellent communication skills.

Deliver second and third line technical assistance to end-users within the designated domain, addressing their concerns promptly and effectively while keeping them informed.

Collaborate across domains in problem management and major incident management to identify root causes and provide solutions.
Assist in service maintenance and monitoring, ensuring systems are current, secure, and performing optimally.

Support projects and changes in achieving their objectives.
Ensure that requirements are comprehended and addressed in solution descriptions.
Identify, analyze, map, and document the information needs of current and future processes/systems.
Contribute to solution realization in projects related to the assigned domain.
Manage project products and configuration management for deliverables such as configurations and functional/technical designs.
Engage with users to ensure that the project aligns with business needs.
Conduct unit testing for project deliverables and facilitate user acceptance testing.
Plan and implement changes to the domain in collaboration with the operations team.
Cooperate and collaborate with Operations on Service Introduction management.
Bring Morgan-specific knowledge on processes and systems into the projects.

User training and documentation.

Create and update user manuals, guides, and documentation to assist end-users in navigating IT systems and tools effectively.
Conduct training sessions and workshops to enhance the technical skills of end-users and IT colleagues.

Continuous Service Improvement.

Identify and shape opportunities for continuous improvement: enhancing service quality, user experience, documentation, etc.
Drive changes and projects to deliver improvements.

Qualifications:
EXPERIENCE & BACKGROUND

Qualifications

A bachelor's degree in Information Technology, Computer Science, or a related field is typically preferred but not always mandatory.
Microsoft exam qualifications are advantageous.
ITIL v3 or above.

Experience:
4+ years of experience in IT support or a related role, with a focus on their specific domain.
In-depth knowledge and hands-on experience within their domain.
Proficiency in diagnosing and resolving issues related to their domain.

Competencies:
Expertise in diagnosing and resolving domain-specific issues, whether related to hardware, software, or network components.
Exceptional customer service and communication skills for assisting end-users, clients, or stakeholders within their domain.
Strong knowledge of their domain's technologies, protocols, and best practices.
Familiarity with security and compliance requirements specific to their domain.
Advanced skills in documentation and record-keeping for asset management and issue resolution.
Collaboration with cross-functional teams, vendors, and experts for complex problem resolution and maintenance.
Effective time management and task prioritization to handle multiple support requests or projects within their domain.
Adaptability to emerging technologies and a commitment to continuous learning and skill development.
Adherence to IT policies and procedures for security, data integrity, and compliance within their domain.
Deep understanding of Azure services, including IaaS, PaaS, and SaaS offerings.
Entra ID.
Implementing and Supporting Microsoft Azure Virtual Desktop environments.
Understanding of Microsoft Sentinel.
Monitoring solutions like Log Analytics.
Azure Backup and Recovery.
Azure Update Manager.
Azure Arc.
Expertise in cloud security principles and best practices.
Strong knowledge of networking concepts, VPNs, firewalls, and load balancers in Azure.
Proficiency in automation and scripting languages (e.g., PowerShell, Python).
Experience with DevOps practices, including CI/CD pipelines, source control, and infrastructure as code.
Excellent problem-solving skills and ability to troubleshoot complex issues in a cloud environment.
Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
Ability to work independently and manage multiple projects simultaneously.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1

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