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Commercial Motor Claims Handler

2 months ago

Norwich, Norfolk, United Kingdom Aviva Full time
About the Role

We are seeking a skilled Commercial Motor Claims Handler to join our team at Aviva. As a key member of our Commercial Lines Motor Claims Team, you will play a vital role in supporting our customers and brokers through the journey of making a motor claim.

Key Responsibilities
  • Take the first report of a customer's claim and create bookings with our suppliers to get them back on the road.
  • Support customers and brokers throughout the claim process, providing updates on repairs or liability.
  • Work proactively on claims, building strong relationships with brokers and minimising inconvenience to customers' daily lives.
  • Juggle multiple tasks at pace and utilise a range of digital systems.
What You'll Need
  • Ability to work in a fast-paced environment, multi-tasking and prioritising responsibilities.
  • Team player mentality, with a willingness to learn and help others out.
  • Passionate about delivering brilliant customer service, with a high standard of work and a customer-first approach.
  • Embrace and support change, with the ability to share ideas and suggestions to improve customers' journeys.
  • Strong IT skills, with prior experience of using software like Microsoft Outlook and Word.
What We Offer
  • Starting salary between £23,900 to £27,300, depending on hours, skills, and experience.
  • Bonus opportunity - 6% of annual salary, depending on performance and Aviva's.
  • Generous pension scheme, with Aviva contributing up to 14%.
  • 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
  • Make your money go further with up to 40% discount on Aviva products and other retailer discounts.
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
  • Brilliantly supportive policies, including parental and carer's leave.
  • Flexible benefits to suit you, including sustainability options like cycle to work.
  • Make a difference with our Aviva Communities and use your 3 paid volunteering days to help others.
  • We take your wellbeing seriously, with lots of support and tools.