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Customer Support Specialist

2 months ago

Middlewich, United Kingdom Exalto Consulting ltd Full time

Job Title: 1st Line Customer Support

Job Type: Permanent

Company: Exalto Consulting Ltd

Location: Hybrid (5 days p/w)

Salary: £23k + benefits

About the Role:

We are seeking a skilled Customer Support Specialist to join our team as a 1st Line Customer Support Engineer. As a key member of our support team, you will be responsible for providing technical assistance to customers, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Resolve customer issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex issues
  • Stay up-to-date with product knowledge and technical skills
  • Meet or exceed customer satisfaction targets

Requirements:

  • Customer Service background with a focus on technical support
  • Good technical skills with ability to learn new software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills

What We Offer:

Exalto Consulting Ltd offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.