Senior IT Support Specialist

4 weeks ago


Middlewich, United Kingdom Senitor Associates Limited Full time

Job Title: Senior IT Support Specialist

Job Summary:

We are seeking a highly skilled Senior IT Support Specialist to join our team at Senitor Associates Limited. As a Senior IT Support Specialist, you will be responsible for providing 2nd and 3rd line support to our growing customer base.

Key Responsibilities:

  • Accurately and efficiently troubleshoot software and hardware faults for customers, either remotely or on-site.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Provide support for existing IT systems, infrastructure, and networks.
  • Support on existing and new IT projects, including making technical recommendations in the scoping of IT projects for clients.
  • Audit new clients' IT systems and infrastructure, reporting back to customers on the findings and making recommendations for improvement where possible.
  • Work towards and complete Microsoft Certifications to support development.
  • Conduct system audits and assessments to ensure compliance and security best practices.

Requirements:

  • At least 3 years' experience in a similar role and broad technical knowledge.
  • Windows Servers (2008-2019) and Desktop Operating Systems (7/8/10).
  • Knowledge of Active Directory, Group Policy, DNS, DHCP.
  • Understanding of networking protocols - LAN/WAN, Switches, Routers, Firewalls.
  • Microsoft Exchange.
  • Office 365 administration and configuration.
  • Virtualisation technologies (VMware and/or Hyper-V).
  • Excellent communication skills and confidence in a client-facing role.

Working Hours: This is an office-based position between Monday and Friday with working hours of 9:00am and 5:00pm, with 1 week in 4 on call.

About Us: Senitor Associates Limited is a successful IT Solutions company based in the UK. We are committed to providing excellent customer service and innovative solutions to our clients.



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