Commercial Service Advisor

2 weeks ago

Leeds, Leeds, United Kingdom Lookers Full time
Job Title: Commercial Service Advisor

Job Summary:

We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Ford Leeds. As a Service Advisor, you will work alongside our aftersales team to provide exceptional customer service and support to our customers.

Key Responsibilities:
  • Booking MOTs, services, and other repair work for our customers
  • Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
  • Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
  • Managing a high-volume of customers daily, as well as telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
  • Maintaining accurate customer records, and updating the systems when any bookings have been made
Requirements:

We are looking for a Service Advisor who has heaps of energy, a warm personality, and a real passion for delivering a first-class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily, while being able to explain technical information in a clear and concise manner. Previous experience using Kerridge/ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but also be able to work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars.

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