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Commercial Service Advisor

2 months ago


Leeds, Leeds, United Kingdom Lookers Full time
Overview

Lookers Ford Leeds

Contract Type: Permanent

Salary: £26,000 basic per annum. OTE up to £32,000 (uncapped)

Working Hours: Monday - Friday 8am-5pm, Saturday mornings on rota basis (paid as overtime)

We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team on site, specialising in Commercial Vehicles. As a key member of our team, you will work alongside our aftersales team to provide Lookers first-class customer service.

Key Responsibilities
  • Booking MOTs, services and other repair work for our customers
  • Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
  • Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
  • Managing a high-volume of customers daily as well as telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the time when a customer's car is in the workshop
  • Maintaining accurate customer records, and updating the systems when any bookings have been made
Requirements

We are looking for a team player with exceptional communication skills to build rapport with colleagues and customers. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will have heaps of energy, a warm personality and a real passion for delivering a first-class customer experience each and every time.

We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars.