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Lead Service Designer

2 months ago

London, Greater London, United Kingdom WongDoody Full time

Lead Service Designer

We are seeking a driven and experienced Service Design Lead who thrives on solving complex challenges. The ideal candidate will be a true practitioner, adept at engaging clients from c-suite to product owners on how service design and human-centric strategic thinking can help solve their challenges.

Key Responsibilities:

  • Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology, and data.
  • Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top-quality strategic and creative outputs on projects and accounts.
  • Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables.
  • Help teams to manage and visualize outcomes, prioritize work, and adhere to agreed project priorities and scope.
  • Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables.
  • Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product.
  • Contribute to the development of service design practice tools, methodologies, and applications and inspire innovative approaches and techniques.

Requirements:

  • Experience working at leading digital agencies within a senior-level Service Design, Experience Strategy, or UX role.
  • A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies.
  • Excellent communication and stakeholder management skills, including being able to foster collaboration, explain rationale, align, and persuade stakeholders, drive conversations, and build client relationships.
  • A solid understanding of other disciplines (such as client engagement, technology, delivery, UX, and strategy) needed to create brilliant experiences.

About WongDoody:

We are a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse, and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are intentional about creating a space that celebrates and embraces, but also reflects the diversity of the world we live in.

Benefits:

  • Private Medical Insurance
  • Life assurance
  • Pension
  • Cycle to Work
  • Summer Hours
  • Employee Assistance Program
  • Hybrid Working providing flexibility to work from our fabulous studio and from home.