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Customer Service Operations Specialist
2 months ago
We are seeking a highly skilled and dedicated Customer Service Operations Specialist to join our dynamic team in Manchester. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, ensuring timely and effective resolution of their inquiries and issues.
Key Responsibilities:
- Respond to customer queries and issues via phone in a professional and courteous manner.
- Provide accurate information and assistance to customers regarding products, services, and policies.
- Troubleshoot and resolve customer issues efficiently, escalating complex cases to appropriate departments as needed.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other team members to ensure consistent and high-quality customer support.
- Identify opportunities for process improvements and suggest solutions to enhance customer service.
Requirements:
- Previous experience in a customer service or support role, preferably in a phone support capacity.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work independently and as part of a team.
- Proficiency in using customer service software and tools.
- High attention to detail and strong organizational skills.
Benefits:
- Competitive salary and benefits package.
- Friendly and supportive work environment.
- Opportunities for professional growth and development.
- Convenient Manchester location with excellent transport links.
How to Apply: If you are passionate about customer service and meet the requirements listed above, we would love to hear from you. Please submit your CV today.
