Salesforce Business Analyst

5 days ago

Leeds, Leeds, United Kingdom Computappoint Full time
About the Role

This exciting opportunity is for an experienced Salesforce focused Business Analyst to join Computappoint, a global organisation passionate about ensuring a healthy work-life balance to enable the delivery of high-quality solutions.

Key Responsibilities
  • Bridge the Gap between Business Needs and Tech Solutions
  • Understand and translate business requirements into Salesforce solutions
  • Implement and manage applications to optimise business processes
  • Run workshops and observe users in action to gather insights
  • Determine present and future business processes to drive growth
  • Facilitate discussions among stakeholders and document requirements
  • Gather intelligence from managers and operational staff to uncover business needs
  • Gain consensus on real needs and map to existing technology and tool support
  • Analyse data and its usage by stakeholders
  • Set a shared vision and objectives, and present findings and recommendations to senior stakeholders
  • Create a backlog of prioritised requirements for development and testing
  • Coordinate User Acceptance Testing and support training, roll out, and adoption
Requirements
  • Experience leading Business Analysis for large-scale projects
  • End-to-end software development life-cycle experience with at least 3 Salesforce Sales Cloud projects
  • Understanding of pre-sales/quote process, PMO, and PPM tools
  • Proven experience in system replacement projects
  • Knowledge of Business Process Mapping and Value Chains, requirements prioritisation techniques, and various elicitation techniques
  • Excellent communication and stakeholder management skills
Desirable
  • Formal Business Analysis certifications/qualifications, Salesforce certifications
  • Experience with Marketing Cloud, Sales Engagement, CPQ, or Certinia
  • Implementation of any PPM tool

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