Community Care Specialist

5 days ago


Tottenham, Greater London, United Kingdom Hatched Recruitment Group Full time

Job Title: Community Care Officer

Job Type: Full-time

Location: Haringey

Hourly Rate: £20

Job Description:

We are seeking a skilled Community Care Officer to join our team at Hatched Recruitment Group. As a Community Care Officer, you will play a vital role in providing high-quality care and support services to our clients.

Key Responsibilities:

  • Respond to customer enquiries, complaints, and requests for information and service requests in a timely and professional manner.
  • Assist customers in understanding and completing relevant documents, forms, applications, and registrations, including addressing their special needs.
  • Initiate referrals to other agencies, order equipment for clients, amend referrals, and screen referrals to gather further information.
  • Process referrals and apply agreed eligibility criteria, collecting extra information from referrers, service users, or carers as necessary.
  • Accurately record detailed referrals, specifying clients' needs.
  • Work within agreed procedures, particularly those related to alleged safeguarding adults.
  • Provide information and advice to members of the public from diverse backgrounds, requiring care across a range of client groups, including older people, physical disability, and occupational therapy.
  • Liaise with other departmental and non-departmental services and partner agencies as required.
  • Signpost members of the public to access other services where appropriate.
  • Ensure the Duty Manager is kept fully up to date with operational issues.
  • Support the service/duty team.
  • Deal with routine administration tasks on a rota basis.
  • Stay up to date with changes within the Council or other organizations, policies, eligibility criteria, and information to provide customers with up-to-date information.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Knowledge of care and support services and relevant policies and procedures.

What We Offer:

  • A competitive hourly rate of £20.
  • The opportunity to work with a dynamic and supportive team.
  • Professional development and training opportunities.


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