Care Coordinator Specialist

2 weeks ago


Tottenham, Greater London, United Kingdom Novax Recruitment Ltd Full time

Job Title: Care Coordinator Specialist

Job Type: Full-time/Contract

Pay Rate: £20 Per Hour

Job Summary:

We are seeking a highly skilled Care Coordinator Specialist to join our team at Novax Recruitment Ltd. As a Care Coordinator Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • To deal with telephone, written, and emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information, and service requests.
  • To assist customers in their understanding and completion of relevant documents, forms, applications, and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements, etc).
  • To process referrals and apply agreed eligibility criteria. This will involve collecting extra information from the referrer, service user, or carer where appropriate.

Requirements:

To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will also need to have a strong understanding of customer service principles and be able to work independently with minimal supervision.


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