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Community Care Officer – Haringey

3 months ago

Tottenham, Greater London, United Kingdom Pertemps Social Care Full time
Community Care Officer – Haringey
Adult Services
Rate: up to £22.31ph

We are recruiting for motivated worker to join our busy team. This role is with one of the UK's highest performing local authorities, serving as one of the best places to live and work in.

The role:

  1. To deal with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests.
  2. To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc)
  3. It is envisaged that staff within First Response will also be able to initiate the following:
  • Refer to other agencies
  • Order equipment for clients (following training)
  • Amend referrals
  • Screen referrals to gather further information
  1. To process referrals and apply agreed eligibility criteria. This will involve collecting extra information form the referrer, service user or carer where appropriate.
  2. To accurately record detailed referrals, specifying clients needs.
  3. To work within agreed procedures, particularly those in relation to alleged safeguarding adults.
  4. To provide information and advice to members of the public from diverse backgrounds, requiring care across a range of client groups Older People, Physical Disability and Occupational Therapy.
  5. To liaise with other departmental and non-departmental services and partner agencies as required.
  6. To sign post members of the public to access other services where appropriate.
10.To ensure that the Duty Manager is kept fully up to date with operational issues.
11.To support the service/ duty team
12.To deal with emails, letters and other aspects of First Response's routine

This is an agency post and Pertemps can offer you.
  • An easy registration process (all done online)
  • Referral schemes and incentives
  • Ongoing compliance managed for you
  • Prompt and reliable payroll and lots more
Please contact Joe Thomas-Samuels on or for more information.