Debt Recovery Specialist

2 weeks ago


Kingsley Park, United Kingdom AllAboutRecruitmentLtd Full time

About the Role:

We are seeking a highly motivated and experienced Debt Recovery/Collection Agent to join our team at AllAboutRecruitmentLtd. As a Debt Recovery/Collection Agent, you will be responsible for handling inbound and outbound calls, taking payments over the phone, and making outbound calls to recover aged debt.

Key Responsibilities:

  • Handling inbound and outbound calls to resolve customer queries and complaints
  • Taking payments over the phone and processing transactions
  • Making outbound calls to recover aged debt and negotiate payment plans
  • Liaising with external enforcement agents to resolve debt issues
  • Responding to emails and correspondence from customers and stakeholders

Requirements:

  • Excellent customer service skills and a clear telephone manner
  • Good IT skills and a willingness to learn new systems
  • Experience working in a busy target-driven call centre environment
  • Ability to work in a fast-paced environment and meet deadlines

What We Offer:

  • Funded training and learning opportunities
  • Staff events and a great working environment
  • Competitive salary and benefits package


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