Debt Recovery Specialist
2 weeks ago
About the Role:
We are seeking a highly motivated and experienced Debt Recovery/Collection Agent to join our team at AllAboutRecruitmentLtd. As a Debt Recovery/Collection Agent, you will be responsible for handling inbound and outbound calls, taking payments over the phone, and making outbound calls to recover aged debt.
Key Responsibilities:
- Handling inbound and outbound calls to resolve customer queries and complaints
- Taking payments over the phone and processing transactions
- Making outbound calls to recover aged debt and negotiate payment plans
- Liaising with external enforcement agents to resolve debt issues
- Responding to emails and correspondence from customers and stakeholders
Requirements:
- Excellent customer service skills and a clear telephone manner
- Good IT skills and a willingness to learn new systems
- Experience working in a busy target-driven call centre environment
- Ability to work in a fast-paced environment and meet deadlines
What We Offer:
- Funded training and learning opportunities
- Staff events and a great working environment
- Competitive salary and benefits package
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