Infrastructure Support Specialist

7 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom New Look Group Limited Full time
Job Description

About the Role

We are seeking a highly skilled Senior Technical Services Analyst to join our growing IT team at New Look Group Limited. As a key member of our technical services team, you will be responsible for delivering and maintaining technical services for infrastructure servers, storage, and cloud, while providing 3rd line operational support in collaboration with Service Desk and IT teams.

Key Responsibilities

  • Deliver and maintain technical services for infrastructure servers, storage, and cloud, ensuring high availability and performance.
  • Provide 3rd line operational support, collaborating with Service Desk and IT teams to resolve complex technical issues.
  • Lead the assessment, planning, and implementation of IT infrastructure changes and service improvements, ensuring alignment with business requirements and service acceptance criteria.
  • Act as a subject matter expert on server, storage, and cloud infrastructure, handling complex technical issues and managing all core operating systems, including patching, upgrades, and maintenance.
  • Efficiently resolve IT infrastructure-related incidents and service requests, providing timely updates to users and liaising with IT suppliers for issue resolution.
  • Oversee systems monitoring tools, ensuring thresholds and alerts are set for proactive issue resolution and maintaining IT infrastructure support documentation.
  • Work with project teams to review and impact assess new business requirements, contributing to technical aspects of change documentation such as impact assessments, implementation plans, and rollout plans.
  • Ensure that capacity, availability, security, and service support requirements are considered in all IT infrastructure changes, implementing, testing, and monitoring changes in line with agreed plans.
  • Lead technical disaster recovery activities and ensure Asset and Configuration Management principles are applied consistently to all infrastructure changes.

Requirements

  • Strong experience of creating and managing virtual and physical servers for UNIX and Windows variant O/S.
  • Experience with Microsoft Azure (desirable).
  • Experience with Microsoft 365 (essential).
  • Experience with Microsoft Entra (essential).
  • Experience with Microsoft Exchange Server (desirable).
  • Experience with Active Directory Policy (Group Policy) Administration (essential).

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a leading retail brand.
  • A collaborative and dynamic work environment.
  • Professional development and training opportunities.
  • A generous staff discount scheme.
  • Access to our rewards platform, Runway.
  • A contributory private pension scheme.
  • A profit-related bonus scheme.
  • A company car allowance.
  • Enhanced maternity, paternity, and adoption leave.
  • Shared parental leave.
  • Access to consultations and treatments with AXA Private Medical Scheme.
  • A Cycle2Work scheme.
  • Interest-free season ticket loans.

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