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IT Infrastructure Technician
2 months ago
We are seeking a talented Infrastructure Operations Specialist to become a vital member of our team at a Managed IT Services provider. In this role, you will be instrumental in troubleshooting intricate infrastructure challenges while delivering outstanding customer support. Your duties will encompass diagnosing and addressing incidents, ensuring the maintenance of superior service quality, and guiding junior engineers. This position offers a hybrid work model with flexible options. Company Overview:
TSG (Technology Services Group) is recognized for its transparent and equitable culture, alongside a strong commitment to employee development. Our core values of Team TSG, Service Excellence, and Shared Growth drive our mission to provide exceptional service. Join us to be part of a team that prioritizes employee welfare, social activities, charitable initiatives, and environmental stewardship. Responsibilities: Address customer support tickets within agreed service levels Diagnose and resolve incidents utilizing remote access tools Document updates in the ticketing system with comprehensive notes Serve as an escalation point for junior team members Foster strong relationships with customers Assist in the development of user documentation Essential Requirements: Valid UK driving licence Proficiency in server and network environments Experience in desktop support, firewall management, antivirus solutions, and Microsoft technologies Excellent communication and problem-solving abilities Capability to work collaboratively and independently Strong attention to detail Desired Skills: Experience with server and desktop systems Knowledge of cloud backup solutions Familiarity with hosted telephony and routing Certifications in Microsoft technologies Benefits: Company bonus program 25 days of annual leave plus public holidays Life insurance, pension plan, and additional perks Electric Vehicle Salary Sacrifice Scheme Perkbox discounts and employee recognition initiatives If you are a proactive Infrastructure Operations Specialist eager to enhance your skills and contribute to a dynamic team, we encourage you to consider this opportunity.
