Human Resources Specialist

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time
Job Title: Human Resources Specialist

At Sage, we're empowering our People to achieve more through transformation and innovation in People Services. Our People Services Tier 1 team serves as the first point of contact for all HR-related queries and we are continually expanding our knowledge to better support our colleagues.

The Role:

As a Human Resources Specialist, you'll join a team of five, who are the first point of contact for all colleagues and managers across UKI, Romania, and Israel - handling a wide range of HR transactional inquiries, including policies, processes, and programs. Your primary focus will be resolving Tier 1 inquiries through ServiceNow tickets and live web chat, either by handling them directly from A to Z or escalating more complex queries to the appropriate Tier 2 team specialists (Payroll, Benefits, Compensation, Rewards, Employee Relations, etc.). You can anticipate to process an average of 35 tickets per day.

Why Work with Us?

You'll be able to expand your HR experience at a stable and globally recognized SaaS, Fintech company. You'll collaborate with global People Service teams and People Business Partners, growing your international professional network while supporting process improvements that drive automation and efficiency. Our collaborative and supportive team culture, aligned with our Sage values (We Do the Right Thing: Human, Bold, Trust & Simplify), benefits like work-life balance, learning & development, and 5 paid volunteering days through the Sage Foundation make Sage a great place to enhance your skills.

Key Responsibilities:
  • Acting as the first point of contact, action colleague queries using appropriate methods (ServiceNow tickets or Web/Live Chat) to reach the best solution.
  • Work with external partners to action requests.
  • Act as custodians of colleague data, keeping data clean by ensuring the HRIS is up to date.
  • Support the People Services Manager or wider People team in the delivery of initiatives that align with our people plan and the wider business goals.
  • Work collaboratively with Payroll to ensure the required changes and inputs, leading to a smooth monthly pay run.
  • Offer basic advice and guidance to colleagues and line management on a range of colleague issues using company policies and procedures.
  • Adept a continuous improvement mindset: look for ways to improve processes in collaboration with the continuous improvement team, adopting best practice solutions.
Benefits:
  • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage (8+8+2% = 18% total contribution).
  • 25 days of paid annual leave with the option to buy up to another 5 days.
  • 8 bank holiday days.
  • Paid 5 days yearly to volunteer through our Sage Foundation.
  • 50% income protection.
  • Holiday buy + sell.
  • Comprehensive health, dental, and vision coverage.
  • Work away scheme for up to 10 weeks a year.
  • Ongoing training and professional development.
  • Hybrid working.
  • Healthy Mind app membership.
  • Access to various helpful memberships for finances, health and wellbeing.

#LI-CH1

Function: People

Country: United Kingdom

Office Location: Newcastle

Work Place type: Hybrid

Advert: Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/

Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.

Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

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