Internal Communications Manager

7 days ago


Cardiff, Cardiff, United Kingdom Victim Support Full time

About Victim Support

Victim Support is a leading charity that provides support to victims and survivors of crime. We are committed to delivering high-quality services that meet the needs of our clients.

Job Summary

We are seeking an experienced Internal Communications Lead to join our Design, Digital and Internal Communications team. This is a remote role that requires the successful candidate to be located in England or Wales.

Key Responsibilities

  • Manage and update internal communication channels to ensure that staff and volunteers across England and Wales are informed of organisation news, successes, and strategy.
  • Produce, commission, and edit copy adhering to brand and style guidelines for email communications and intranet articles.
  • Develop and implement an engaging programme of webinars to update staff on new initiatives, training programmes, and other key engagement activities.
  • Work closely with staff across the organisation to ensure self-generated content is of a high standard, adheres to brand and style guidelines, and is succinct, clear, and engaging.
  • Advise colleagues on complex communication messages and form part of the wider communication team response in a major incident or crisis situation.

Requirements

  • Significant experience of managing multi-channel internal communications, including intranet.
  • Experience of writing concise, well-written, and engaging communications.
  • Experience of reporting on key internal communication metrics.
  • Experience of editing video content.
  • Excellent interpersonal skills to liaise effectively at all levels.
  • Strong personal integrity, reliable under pressure, and team ethos.
  • Proven ability to demonstrate a commitment to Equality and Diversity, to influence people to achieve effective desired outcomes.
  • Educated to degree level or equivalent professional qualification.
  • Proficiency in English language.

What We Offer

  • Flexible working options.
  • 28 days annual leave plus Bank Holidays, rising to 33 plus Bank Holidays.
  • An extra day off for your birthday.
  • Pension with 5% employer contribution.
  • Enhanced sick pay allowances, maternity, and paternity payments.
  • High street, retail, holiday, entertainment, and leisure discounts.
  • Access to our financial wellbeing hub and salary-deducted finance.
  • Employee assistance programme and wellbeing support.
  • Ongoing training and support with opportunities for career development and progression.


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