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Customer Service Representative
2 months ago
We are seeking a highly organized and detail-oriented individual to join our Relations team as a Customer Care and Complaints Advisor. As a key member of our team, you will provide administrative support to the department, ensuring seamless day-to-day operations.
Key Responsibilities:- Provide administrative support to the Relations team, including handling complaints, enquiries, and letters of claims.
- Complete Subject Access Data Requests (SADRs) in a timely manner and in line with GDPR requirements.
- Compile Financial Ombudsman Services (FOS) case files.
- Locate information upon request for Customer Relations case handlers.
- Support the team to achieve the department's Key Performance Indicators.
- Maintain accurate records of all customer contact using the CMS system and adding complaints to the complaints log.
- Previous administration experience.
- Confident telephone manner.
- Confident on Excel.
As a Customer Care and Complaints Advisor, you will have the opportunity to work with a great team, enjoy a competitive salary with an excellent benefits package, and contribute to the success of our Relations team.
At Lloyd Recruitment - Epsom, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and detail-oriented individual looking for a new challenge, we encourage you to apply for this exciting opportunity.
