Product Support Specialist with Italian Language Skills

5 days ago


Belfast, United Kingdom Johnson Controls Full time

About Johnson Controls

Johnson Controls is a global leader in diversified technology and multi-industrial solutions, serving customers in over 150 countries. We create intelligent buildings, efficient energy solutions, and next-generation transportation systems that work together seamlessly.

Job Summary

We are seeking a Product Support Engineer with Italian language skills to provide high-quality technical support to our customers and install bases of our Security Products ACVS division. As a key member of our team, you will work closely with SI/channel partners and field engineers to provide configuration, commissioning, and installation-related services.

Key Responsibilities

  • Provide technical support in Linux and Microsoft operating systems and applications
  • Develop and maintain support documentation, including procedural documentation
  • Install and configure hardware, software, and related IT equipment and devices
  • Support Windows server, network, and computing infrastructure – housekeeping tasks and daily checks
  • Test and evaluate new technology and infrastructure
  • Ensure ongoing compliance with agreed standard IT solutions and related security practices
  • Contribute to the development and enhancement of our support portal and drive innovation in the team

Requirements

  • Ability to work from our Belfast office two days a week
  • Fluency in English and Italian, with good working knowledge of other European languages
  • Excellent problem-solving, organisational, and analytical skills
  • Ability to communicate clearly and work effectively as part of a team
  • Awareness of or experience with Windows XP/7 or Linux
  • Applicants must be familiar with IT, Software Engineering, or related degrees
  • Candidates must be based in the UK and have work authorisation for full-time employment


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