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Night Manager

2 months ago

Waltham Abbey, Essex, United Kingdom Marriott International Full time

Job Summary

The Night Manager is responsible for overseeing all property operations during the overnight shift, ensuring the highest levels of hospitality and service are provided. This role represents property management in resolving guest or property-related situations, personally assisting in resolving issues and completing tasks.

Key Responsibilities

Monitoring Property Operations

• Ensure compliance with all guidelines to operations.

• Verify employees are in proper uniform and are properly groomed, adhering to grooming standards in the employee handbook.

• Ensure employees work in a safe environment.

• Manage all period-end inventories.

Supporting Profitability and Revenue Goals

• Review financial statements, sales, and activity reports to measure productivity and goal achievement, identifying areas for cost reduction and program improvement.

• Assist in responding to and resolving guest issues received directly from guests or Guest Relations.

• Collaborate with the accounts receivable clerk in all aspects of the job, ensuring invoices due are below 60 days.

• Monitor the supervisor's research and processing of chargebacks and rebates in a timely manner.

• Implement plans to minimize chargebacks and rebates.

• Ensure employees adhere to proper cash handling procedures and monitor overage/shortages.

• Manage employee hours.

• Work with the leadership team to identify and implement action plans to prevent guest issues.

Supporting Human Resources Activities

• Promote participation in property safety-related programs.

• Monitor employee attendance and record absences/tardiness.

• Foster teamwork and employee morale.

• Keep employees informed about new operational procedures, standards, or programs.

• Assist supervisors in handling employee performance issues, including performance reviews, counseling, and recommendations.

• Ensure employees have complete knowledge of emergency procedures.

• Encourage employee relations through gifts, parties, and outings.

• Create incentives to promote better service and profit for the property.

• Assist the operations manager in processing employee payroll weekly.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We are dedicated to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.