Emergency Call Handler

7 months ago


Waltham Abbey, United Kingdom C&S Motor Group Full time

If you fancy joining a team who take calls and look after drivers who’ve broken down, deal with police officers who need you to despatch pick-up vehicles after accidents and vehicle related crime, and all the while, keep your cool and attention to detail, this could be a fantastic new job for you.

Due to expansion, we're looking for more call handlers to join our existing teams. We have a variety of full time or part time positions open during days, evenings or nights with the ability to work from home or from our control rooms at Waltham Abbey or Rainham.

We're highly rated for providing motorists with a professional and responsive service. Just check out our google reviews to see the kinds of things people say about how we have helped them in the most stressful of circumstances day and night.

**The Call Handler Role**:

- You’ll rely on your good keyboard skills to be able to take down all the details when a driver calls in what is likely to be a stressful situation for them.
- Taking inbound calls and making outbound calls updating drivers and speaking with breakdown organisations and metropolitan police as necessary
- Liaising with recovery roadside technicians and dealing with queries and updates from our drivers
- Each shift can be quite different depending on the weather or what the roads are doing at any given time.
- In between calls, you will be able to take breaks, eat, catch up with your colleagues and then when the phone rings, we need you to be on it, step up and help the driver or police officer calling you.

**Your skills and experience include**:

- Good typing skills
- Able to listen well (callers may be distressed as they've broken down or it could be Police Officers requesting vehicle recovery support)
- Good knowledge of London's road and geography (inside the M25)
- Able to learn the control room's computer system
- Fantastic communication skills by phone and messaging
- Happy team member
- Maybe you'd like to become a team leader or even a duty manager? We have these types of career opportunities for you

**Experience**:
Previous experience in a call centre setting is preferred but not essential as training will be given.

**Training**:
We provide a 2 week training and onboarding programme before being assigned a mentor to help you develop further in the role.

**Salary**:
We pay £11.50/ hour

**Next Steps**:
**Salary**: £11.50 per hour

**Benefits**:

- Casual dress
- On-site parking
- Work from home

Schedule:

- 12 hour shift

Work Location: In person



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