Employee Relations Specialist
3 weeks ago
At wagamama, we are a culinary haven dedicated to nourishing the soul. With a growing presence of over 165 restaurants across the UK, our mission is to provide nourishment from bowl to soul, inspired by the vibrant atmosphere of Japanese ramen bars since 1992.
We are excited to offer a remarkable hybrid working opportunity for a seasoned Employee Relations Specialist (People Services Specialist) to join us on our ongoing journey of genuine nourishment.
The Role |
This position will provide support to our restaurant teams on various employee relations matters and collaborate with the people team on essential projects and processes.
Key Responsibilities |
- Overseeing employee relations by offering guidance and coaching to managers on addressing personnel issues.
- Leading employee relations procedures, including disciplinary actions, grievances, probation assessments, and flexible working arrangements.
- Collaborating closely with the broader people team to identify training needs for managers and facilitate upskilling sessions for restaurant management teams.
- Managing our people services help desk and HR chatbot, ensuring timely responses to inquiries.
- Assisting with benefits inquiries and processing benefits for new employees.
- Coordinating employee lifecycle administration alongside the people development administrator for both new and existing staff.
- Supporting the formulation of new people policies and updating existing ones.
- Conducting analysis and reporting on periodic employee relations data, engaging with people business partners and other key stakeholders to review insights on significant themes and trends.
- Assisting with early conciliation notifications or employment tribunal matters, working in tandem with wagamama's employment lawyers to provide case-related documentation and insights.
What We Look For |
- Proven experience in managing a high volume of employee relations cases across various levels.
- In-depth knowledge of investigation processes, disciplinary actions, grievance handling, absence management, and performance management.
- Demonstrated understanding of employment law and policy compliance/best practices.
- Ability to meet deadlines and exhibit a sense of urgency in resolving issues.
- Experience in generalist people-related processes, practices, and administration.
- CIPD Level 5 qualification is desirable.
The Perks + Quirks |
- A competitive salary package.
- 20% discretionary annual bonus eligibility.
- Hybrid working model – 3 days a week at our headquarters.
- Food allowance for wagamama meals.
- Private healthcare coverage.
- Pension contribution plan.
- 25 days of annual leave plus all bank holidays.
- Various discounts across retail, hospitality, and leisure sectors.
- Opportunities for internal progression and fully funded apprenticeship programs to support your professional growth.
- Kintsugi wellness initiatives, including bi-weekly yoga, running clubs, massages, box-fit sessions, access to counselors, a cycle-to-work scheme, and discounted gym memberships.
- Family-friendly policies, offering 26 weeks of full pay and 13 weeks of half pay for expectant parents or those adopting a child.
- Regular social events at noodle HQ, including breakfast gatherings, sports days, team outings, pride celebrations, and seasonal festivities.
The Wagamama Way |
Kaizen, meaning 'good change', is the philosophy that underpins our identity. It influences every dish we create and drives us to seek better ways in all our endeavors. Our food, our mindset, and our work must be fresh. We are committed to championing change within our communities and minimizing our environmental impact.
For three decades, we have embraced a different approach, celebrating diversity and valuing personality over perfection. We welcome everyone and their unique stories to our tables. We promise to support you, fostering trust and collaboration to create safe spaces for open and honest conversations.
All we ask is for you to share what makes you unique.
Dish Up Different
From Bowl to Soul
Wagamama is proudly part of the Disability Confident scheme.
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