Food and Beverage Operations Manager

6 days ago


Newport, Newport, United Kingdom The National Trust Full time
About the Role

We are seeking an experienced Food and Beverage Operations Manager to join our team at Tredegar House. As a key member of our hospitality team, you will be responsible for overseeing all aspects of F&B operations, including managing a large and diverse team, ensuring visitor satisfaction, and driving business growth.

Key Responsibilities
  • Lead and manage a team of six direct reports, providing coaching, development, and performance management.
  • Develop and implement strategies to improve visitor experience, increase sales, and drive business growth.
  • Oversee all aspects of Health and Safety compliance, including Food Safety, allergens, COSHH, staff training, and risk assessments.
  • Manage the P&L account, ensuring budgets are delivered, and KPIs are met.
  • Collaborate with the F&B Area Manager and wider property team to ensure a cohesive 'one team' approach and exceptional visitor experience.
Requirements
  • Proven experience in leading a high-volume F&B environment, with a strong track record of delivering results.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong business acumen, with experience in managing budgets, KPIs, and P&L accounts.
  • Level 3 food safety experience, with a strong understanding of Health and Safety compliance.
  • Ability to work collaboratively with a diverse team, with a customer-focused approach.
About Us

The National Trust is a charity that protects and preserves historic sites and green spaces for future generations. We are committed to creating an inclusive culture, where everyone feels they belong. We welcome and value diversity, and we are looking for someone who shares our values and is passionate about delivering exceptional customer experiences.



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