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Medical Receptionist
2 months ago
About the Role
We are seeking a skilled Medical Receptionist to provide exceptional patient care and administrative support to our busy GP surgery, GP Suite.
Key Responsibilities
As a Medical Receptionist, you will be responsible for:
- Managing and coordinating patient appointments using our clinical system, EMIS Web
- Handling incoming calls, addressing patient queries, and providing information
- Performing various administrative tasks, including updating patient records and processing paperwork
- Serving as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication
- Addressing and resolving patient concerns and issues promptly and courteously
Requirements
To be successful in this role, you will need:
- Experience of working in Primary Care/NHS
- IT literacy and ability to learn new systems
- Excellent customer service skills and ability to demonstrate empathy
- Understanding of the role and function of administration within a GP surgery
Desirable Qualities
We are looking for someone with:
- Previous experience working in a GP surgery and familiarity with reception and administrative duties
- Previous use of EMIS Web
- Ability to work in a busy and challenging environment
About Us
GP Suite is a small GP Practice based in Jarrow with a patient population of approximately 4550 patients. Our team consists of three GP Partners, two Advanced Clinical Practitioners, three Practice Nurses, and one trainee nursing associate. We strive to deliver the highest standard of patient care and maintain good working relationships with external services.
