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Soft Services Operations Manager

2 months ago

Ilford, Greater London, United Kingdom Adecco Full time

Job Summary:

The Soft Services Manager will play a vital role in ensuring the efficient and effective operation of the Security and Cleaning services. This position requires a strong leader who can maintain high standards, enhance the customer experience, and motivate and support team members.

About the Role:

This is a challenging and rewarding opportunity to join a leading retail destination as a Soft Services Manager. The ideal candidate will have previous experience in a similar role or Assistant Manager level, with strong attention to detail and ability to lead and develop teams.

Key Responsibilities:

  • Lead and manage a team of passionate and customer-focused individuals to deliver exceptional customer service.
  • Develop and implement processes to maintain high standards of security and cleaning services.
  • Build strong relationships with clients, stakeholders, and team members to drive business growth and customer satisfaction.
  • Ensure compliance with health, safety, and environmental procedures.

What We Offer:

  • Free parking
  • 20 days annual leave (increasing to 25 after 5 years)
  • BHSF cash health plan
  • Discretionary annual bonus
  • Retail Trust membership

Requirements:

  • Previous experience in a similar role or Assistant Manager level
  • Strong attention to detail and ability to lead and develop teams
  • Adaptable to change and able to drive change through others
  • Ability to build strong relationships with clients, stakeholders, and team members
  • Process-driven with a solution-oriented mindset
  • Strong knowledge of health, safety, and environmental procedures