Technical Account Manager

6 days ago

London, Greater London, United Kingdom Lorien Full time

Job Summary

Lorien is seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for overseeing the technical components of our client's service, providing technical expertise and understanding to address any problems related to performance and capacity.

Key Responsibilities

  • Provide technical knowledge and support to clients to ensure their technical needs are met.
  • Develop and own clients' technical roadmaps to ensure alignment with their business objectives.
  • Identify opportunities for innovation and optimization within existing client relationships.
  • Stay up-to-date with industry trends and emerging technologies to provide expert advice to clients.
  • Act as a technical liaison between clients, service engineering teams, and support teams.

Requirements

  • Strong technical knowledge of public and private cloud, as well as VMware technologies and Windows environments.
  • Excellent analytical and presentation skills.
  • Proven customer-facing experience.
  • Previous experience working in a managed services provider (MSP) environment is highly desirable.

About Lorien

Lorien is a leading provider of managed hosting, cloud, and transformation services. We are committed to delivering exceptional service to our clients and are seeking a talented Technical Account Manager to join our team.

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