Health and Safety Management Consultant

7 days ago

London, Greater London, United Kingdom Ark Workplace Risk Full time
About the Role

We are seeking a highly skilled and experienced Health and Safety Management Consultant to join our team at Ark Workplace Risk. As a senior member of our Customer Success Team, you will play a critical role in delivering exceptional service to our clients and driving their success.

As a Health and Safety Management Consultant, you will be responsible for implementing client projects and programs, designing management reports and predictive analytics, and creating health and safety management objectives and delivery plans. You will also be responsible for creating customer success by designing a highly configurable digital software enterprise platform, assisting the Director of Risk & Compliance to implement clients' safety projects, and undertaking gap analysis of processes for improvement and better management.

You will work closely with our clients to understand their needs and develop solutions that meet their goals. You will also be responsible for communicating with clients and internal teams to explain technical matters, products, and implementation schedules, and taking briefs as required.

We are looking for a candidate with a strong background in health and safety management, including qualifications in H&S and fire safety, and membership of a recognized industry body. You should have a strategic and goal-orientated mindset, with the ability to lead, engage, and manage client accounts and delivery programs.

The ideal candidate will have at least 5 years' experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a program level, helping them to make the right decisions and supporting them with execution. You should also have experience with taking a requirement and preparing a proposal through to brief across complex assignments.

We offer a competitive package subject to qualifications, skills, experience, qualities, and location. The role is full-time, 8.30 am to 5.30 pm, Monday to Friday, with hybrid working, meaning you will be required to attend our London office from time to time. You will also be required to attend meetings at client offices as well as client social evenings.

Key Responsibilities
  • Implement client projects and programs with high-level advocacy while delivering the Ark Way.
  • Design management reports and predictive analytics for clients.
  • Create health and safety management objectives and delivery plans implemented by Professional Services to achieve customer success.
  • Create customer success by designing a highly configurable digital software enterprise platform.
  • Assist the Director of Risk & Compliance to implement clients' safety projects.
  • Undertake gap analysis of processes for improvement and better management.
  • Design, maintain, and improve safety capabilities and systems for clients.
  • Identify and implement client initiatives and new ways of working.
  • Prepare and document technical requirements, proposals, schedules, and client interactions.
  • Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
  • Communicate with clients and internal teams to explain technical matters, products, and implementation schedules, and take briefs as required.
  • Adept the role of Trusted Advisor so that our clients have confidence, resilience, and can thrive.
  • Provide decision support to clients: strategically as well as on day-to-day matters.
  • Prepare and provide information and Business Review Reports in support of the clients' goals.
  • Create compelling presentations to communicate ideas, plans, reporting tools, and software user journeys.
  • Work with the software support team to achieve clients' operational and strategic goals.
  • Arrange regular client meetings to discuss their requirements and their ongoing contract as part of the customer plans.
  • Demonstrate software product or prepare pilots for demonstrating professional services capability.
  • Stay up to date with new capabilities, features, and product launches and provide valuable product feedback to management.
  • Provide corporate management advice (Management Systems and Auditing) as required.
Requirements
  • Work strategically and engage our clients at the highest levels.
  • Develop, maintain, and retain your client accounts.
  • Share and collaborate with your team.
  • Gain trust and be a trusted advisor.
  • Create proposals for solutions, Health and Safety scoping documents, and advisory papers that are suitable for the audience and convey the message efficiently and effectively.
  • Simplify complexity through articulate and well-positioned communication.
  • Stand your ground on advisory matters while giving the client confidence and engaging them throughout, be a Trusted Advisor.
  • Influence and persuade the client through providing a compelling argument and options.
  • Build professional relationships with clients and colleagues for the purpose of achieving goals.
  • Create solutions addressing the wider issues at play and the potential impact on our clients.
  • Manage our clients proactively, identify problems, and pre-empt any issues.
  • Use Word, Excel, PowerPoint, Office365.

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