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Senior Service Director

2 months ago

Gillingham, Kent, United Kingdom Senseco Systems Limited Full time
Job Summary

We are seeking a highly experienced and skilled Senior Service Director to lead our Service South Division at Senseco Systems Limited. As a key member of our senior management team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the division's financial performance.

Key Responsibilities
  • Leadership and Management
    • Lead the Service South Division with full accountability for performance and results.
    • Manage and motivate a team of senior managers, including the Technical Operations Manager, Service Engineering Manager, and Service Desk Manager.
  • Customer Service and Contract Management
    • Ensure exceptional customer service and maintain strong contract retention.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Technical Compliance and Engineering Delivery
    • Ensure all engineering delivery is technically competent and compliant with regulations and standards.
    • Oversee the technical competence of the engineering team, ensuring continuous improvement and adherence to best practices.
  • Financial Management
    • Take full ownership of the division's profit and loss.
    • Manage costs, staff recruitment, sales margins, and operational efficiencies to drive profitability.
  • Reporting and Analysis
    • Report financial performance monthly.
    • Implement key data metrics, KPIs, and efficiency monitoring strategies to drive profitability.
  • Strategic Planning and Development
    • Develop and implement service delivery strategies that align with company goals.
    • Continuously improve service delivery processes to enhance efficiency and customer satisfaction.
  • Communication and Representation
    • Represent the Senseco Service South division at board meetings.
    • Communicate effectively with stakeholders, including customers, employees, and senior management.
Requirements
  • Prior experience in a management/team leader role, with a proven track record in team management, financial target reporting, and leadership.
  • Strong financial acumen with experience managing P&L.
  • Excellent customer service and contract management skills.
  • Adequate technical knowledge to understand engineering delivery requirements and compliance.
  • Proven experience in a customer service management role, preferably within a technical or service-oriented industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Strategic thinking and planning abilities.
  • Ability to work under pressure and manage multiple priorities.
  • Proficiency in data analysis and reporting.
  • Strong analytical skills and attention to detail.
  • Commitment to continuous improvement and professional development.
Benefits
  • Quarterly bonus based on profitability
  • Health insurance and other benefits
  • Opportunities for professional development and career advancement