Housing Scheme Manager
2 weeks ago
**Job Summary**
Orbit Group is seeking a highly skilled and dedicated individual to join our team as an Independent Living Scheme Officer. As a key member of our Customer & Communities department, you will play a vital role in ensuring the smooth operation of our sheltered housing schemes.
**Key Responsibilities**
- Manage sheltered housing schemes in accordance with Orbit's policies and procedures.
- Provide high-quality housing-related support to older and vulnerable individuals, promoting independence and a safe and secure living environment.
- Act as an advocate for sheltered housing, promoting the service with internal teams and external stakeholders.
- Develop and maintain professional relationships with customers, adhering to a code of conduct and professional boundaries.
- Manage voids within the scheme to minimize loss and ensure timely letting to suitable applicants.
- Induct and welcome new customers to the scheme, ensuring they understand the services and operations.
**Requirements**
- Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms, and use in-house IT packages.
- Knowledge and/or experience of the issues faced by older people or vulnerable groups.
- Effective problem-solving and negotiating skills.
- Ability to build and maintain professional relationships with customers.
**What We Offer**
Orbit Group is committed to providing a supportive and inclusive work environment. We offer a range of benefits and wellbeing programs designed to help you thrive, including flexible working opportunities and access to training and development programs.
**Why Join Us?**
At Orbit Group, we believe in making a difference to people's lives. We're a values-driven organization with a commercial focus on performance, and we're passionate about progress and people. If you share our values and are committed to delivering exceptional results, we'd love to hear from you.
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