Patient Transport Specialist

3 weeks ago

Braintree, Essex, United Kingdom East of England Ambulance Service Full time

Position Overview

We are seeking dedicated and compassionate Patient Transport Specialists to assist in the safe transportation of patients requiring additional support to and from medical appointments at various healthcare facilities.

Successful candidates will undergo a comprehensive paid training program lasting three weeks. Attendance is mandatory for the entire duration, which spans 15 working days. Training will equip you with the necessary skills to operate as a competent 'First Person on Scene', alongside patient transport driver training and provision of a full uniform. Each day presents unique challenges, allowing you to significantly impact the lives of our patients.

Please note that during the training period, full attendance is required. Candidates should be prepared to cover their own accommodation and travel expenses to training venues.

Key Responsibilities

- Provide compassionate care and transport for patients assigned in accordance with the protocols of the East of England Ambulance Service NHS Trust, including urgent and routine cases.

- Collaborate with a partner or work independently, performing duties across various vehicle types.

About Our Organization

At the East of England Ambulance Service, we prioritize values such as care, teamwork, quality, respect, and integrity to enhance the services we provide to our communities. We invite individuals who share these values to consider joining our team.

Our Patient Transport Services facilitate the movement of non-urgent patients to and from healthcare and social care facilities, as well as private residences.

Job Duties

1. Ensure a high standard of care for patients, tailored to their specific needs, while recognizing when additional support may be necessary.

2. Accurately document and communicate patient conditions, care provided, and observations to relevant healthcare professionals.

3. Comply with Trust policies regarding the management of confidential information as per data protection regulations.

4. Operate a variety of vehicles in a manner that is safe and appropriate for the patient's condition, adhering to Trust-approved training.

5. Complete all necessary operational documentation, including daily vehicle inspections and patient records, in line with Trust policies and quality standards.

6. Maintain vehicles in a clean and sanitary condition, following health and safety guidelines and clinical waste management protocols.

7. Uphold health and safety standards within all working environments, whether on Trust premises or at treatment locations.

8. Communicate effectively with the Ambulance Liaison Office and other healthcare colleagues, following established protocols.

9. Assist patients in their homes before and after transportation, ensuring their basic needs are met and their living environments are safe.

10. Safely maneuver and lift patients using appropriate aids, following manual handling risk assessments.

11. Ensure timely transport of patients to and from designated treatment areas within healthcare facilities.

12. Provide clinical assistance within the scope of your training and competence when required.

13. Engage in professional development through personal reviews and Trust training sessions.

Qualifications

Essential

  • Valid full car driving license (maximum of 3 penalty points).

Desirable

  • C1 driving license (including provisional).

Knowledge & Experience

Essential

  • Proven experience in customer service, demonstrating strong interpersonal skills.

Desirable

  • Background in a caring profession or experience with public engagement.

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