Technical Support Specialist
4 weeks ago
The role of the Service Desk Analyst involves providing exceptional support to a diverse user base.
Location: West London, On-Site
Compensation: Competitive salary along with bonuses and benefits
This position is crucial for assisting over 2000 personnel across various departments, ensuring smooth operations and high levels of user satisfaction.
The ideal candidate will be required to work on-site five days a week in West London.
Key Responsibilities:
- Deliver outstanding support to a large volume of end users in a dynamic setting.
- Exhibit excellent customer service and communication abilities through various channels including phone, written correspondence, and in-person interactions.
- Demonstrate proficiency in Microsoft technologies, including Windows 10, Office 365, and Active Directory.
- Familiarity with Mac/iOS support is advantageous but not mandatory.
- Experience in ticket creation and management, preferably using ServiceNow.
- Possess strong interpersonal skills and maintain a professional demeanor in all communications.
What We Offer:
- A competitive salary reflective of your experience.
- A defined career progression path with opportunities for training in emerging technologies.
- A comprehensive benefits package along with performance bonuses.
It is essential for candidates to be able to commute to the office five days a week.
Please note that sponsorship is not available at this time.
For further details, please reach out for more information.
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