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Technical Support Specialist
3 months ago
The role of the IT Service Desk Coordinator is pivotal in ensuring seamless support for a diverse user base.
Location: West London, On-Site
Compensation: Competitive salary along with bonuses and benefits
This position entails providing support to over 2000 personnel across various departments. The ideal candidate will be required to work on-site five days a week.
Key Responsibilities:
- Deliver exceptional support to a large volume of end users in a dynamic environment.
- Exhibit outstanding customer service and communication skills through various channels including phone, written correspondence, and in-person interactions.
- Demonstrate proficiency in Microsoft technologies, including Windows 10, Office 365, and Active Directory.
- Experience with Mac/iOS support is advantageous but not mandatory.
- Manage and create support tickets effectively, preferably using ServiceNow.
- Possess strong interpersonal skills and maintain a professional demeanor in all communications.
What We Offer:
- A competitive salary reflective of your experience.
- A defined career progression path with opportunities for training in emerging technologies.
- A comprehensive benefits package and performance-based bonuses.
Please note that candidates must be able to commute to the office five days a week. Sponsorship is not available at this time.
For further details, please reach out for more information.
