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Technical Support Specialist
3 months ago
The role of the Service Desk Analyst (1st/2nd line) is pivotal in providing exceptional support to a large user base.
Location: West London, On-Site
Compensation: Competitive salary along with bonus and benefits
This position is essential for supporting over 2000 employees across various locations, requiring a dedicated presence on-site throughout the week.
Key Responsibilities:
- Deliver outstanding customer service and technical support to end users in a dynamic environment.
- Communicate effectively through various channels including phone, email, and in-person interactions.
- Demonstrate proficiency in Microsoft technologies, including Windows 10, Office 365, and Active Directory.
- Experience with Mac/iOS support is advantageous but not mandatory.
- Manage and resolve support tickets efficiently, preferably using ServiceNow.
- Exhibit strong interpersonal skills, ensuring a professional demeanor in all communications.
What We Offer:
- A competitive salary commensurate with experience.
- A structured career development path with opportunities for training in emerging technologies.
- A comprehensive benefits package including bonuses.
Note: Candidates must be available to work on-site five days a week. Sponsorship is not available at this time.
For further details, please reach out for more information.
