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Technical Support Specialist
2 months ago
The role of the Service Desk Analyst encompasses providing essential support for IT services.
Location: West London, On-Site
Compensation: Competitive salary along with bonus and benefits
This position is integral to assisting a diverse user base of over 2000 employees, ensuring seamless operations both at the head office and remotely.
The selected candidate will be required to be present on-site five days a week in West London.
We offer a competitive salary structure complemented by bonuses and a comprehensive benefits package, with no on-call or out-of-hours responsibilities.
Key Qualifications:
- Proven experience in supporting a large volume of end users in a dynamic environment.
- Exceptional customer service and communication abilities, both verbally and in writing.
- Strong knowledge of Microsoft technologies, including Windows 10, Office 365, and Active Directory.
- Familiarity with Mac/iOS support is advantageous but not mandatory.
- Experience in ticket management systems, preferably ServiceNow.
- Outstanding interpersonal skills and a professional demeanor in both face-to-face and telephone interactions.
Benefits Offered:
- A competitive salary reflective of your expertise.
- A defined career progression path with opportunities for training in emerging technologies.
- A robust benefits package along with performance bonuses.
It is essential for candidates to be able to commute to the office five days a week.
Please note that sponsorship is not available at this time.
For further details, please reach out for more information.
