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Branch Operations Coordinator
3 months ago
Location: RS Group plc
If you are seeking a fulfilling role within a dynamic team, this position is tailored for you. As part of our dedicated branch team, you will work standard hours, with occasional flexibility required to meet business demands.
Your Responsibilities:
In the capacity of a Branch Operations Coordinator, you will report directly to the Branch Manager.
Your primary focus will be to deliver exceptional customer service by understanding and addressing our clients' needs. This involves fostering strong relationships, resolving inquiries, and providing guidance on delivery options and logistics.
You will also oversee inventory management, including picking and packing tasks.
As a collaborative team member, you may be called upon to support the Managed Inventory Representative as needed, thus a valid UK driving license is essential. You will be engaged in continuous improvement initiatives, sharing best practices with colleagues, and supporting the Field Sales Team and other key departments.
What You Need to Succeed:
We are looking for candidates with the following qualifications:
- Experience in a multi-channel environment, particularly in Customer Service or Sales.
- Strong communication skills, both verbal and written, along with numerical proficiency.
- Essential: Full UK Driving License.
- Excellent organizational abilities and attention to detail, ensuring effective use of time and resources to meet deadlines.
- Proactive mindset with the ability to adapt to changing circumstances, demonstrating initiative and flexibility.
- Proficient in MS Office and Excel.
- Consistent focus on customer satisfaction, delivering quality and accuracy under pressure.
- Act as an ambassador for the RS brand, ensuring a seamless and progressive experience for customers and colleagues alike.
- Ability to build rapport and actively listen to customer needs.
- Skills in negotiation and influencing others.
- Capability to identify sales opportunities for growth.
- Familiarity with web navigation and social media platforms.
- Broad business knowledge to support various aspects of branch operations.
- A friendly demeanor and a positive attitude.
What We Offer:
- Opportunity to join a generous Defined Contribution Pension scheme.
- Access to Aviva Private Health Medical cover.
- Participation in the AXA PPP Health Cash Plan.
- Eligibility for the Save as You Earn Employee Share Scheme.
- Option to purchase additional holiday days.
- Annual Employee Performance Bonus scheme.
- Preferential discounts on Personal Contract Hire for new vehicles for family and friends.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Provision of company workwear and PPE.
- A variety of personal development programs to enhance your skills.
About RS Group:
At RS Group, we have been addressing engineering challenges for over 80 years, transforming the 'what ifs' into 'why nots'. Our mission is to create remarkable solutions for a better world.
We provide a wide range of service and product solutions, dispatching parcels globally and offering an extensive inventory to our diverse customer base.
We seek individuals who are curious, innovative, and empathetic, as we believe these qualities are essential in partnering with our customers, suppliers, colleagues, and communities to solve problems.
We are committed to investing in your development and well-being, fostering a diverse and inclusive culture, and adhering to our Environmental, Social, and Governance (ESG) action plan.
Join us, and together we will empower you to think big, achieve more, and unlock your potential to accomplish extraordinary things.